Name
INS: PANEL: Customer Experience Born of AI
Date & Time
Tuesday, December 5, 2023, 11:35 AM - 12:05 PM
Speakers
Olga Kupriyanova- ISG
Russell Page- Hagerty
Dipali Trivedi- Everyday life
John Zoitos- Allstate
Karan Thaker- Northwestern Mutual
Olga Kupriyanova Russell Page Dipali Trivedi John Zoitos Karan Thaker
Description

Today, companies who have successfully enabled a superior digital customer experience are often divided into two groups, those born digital and those who reinvented themselves into a digital organization. In the coming years we will see a similar evolution take place around AI as it matures from a tool to the core of business processes. How will born AI companies differ in their approach to Customer Experience and what can AI-adopting enterprises do to keep up? Join us to discuss the future of AI in customer service.

Location Name
Invest
Full Address
etc.venues 360 Madison
360 Madison Ave
Manhattan
New York, NY 10017
United States
Session Type
Panel
Theme
Data Transformation, Automation & AI: Gaining Insight to Enhance the Customer Experience
Session Track
Workshop