Name
INS: The Evolution of Digital Insurance Customer Engagement
Date & Time
Tuesday, November 15, 2022, 11:05 AM - 11:15 AM
Speakers
Description
ISG's Wayne Butterfield will share insights on the massive changes in last decade from basic call centers to modern multi-channel digital engagement of policyholders, agents, and internal customers to deliver personalized experience. The session will include key data points from ISG's 2022 insurance survey.
Virtual Session Link
Theme
Digital Customer Engagement
Session Track
Day 1- Track 2